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Choosing an Air Conditioning Service Company

When your air conditioning system needs repair or maintenance, it’s important to choose the right service company. Here are key factors to consider when hiring an AC service provider:

Reputation and Experience – Look for established companies that have been servicing AC units for many years. Check online reviews and testimonials to ensure they have a solid reputation for quality work and customer service. Experienced companies will be familiar working with all AC system types and brands.

Licensing and Insurance – Make sure the company and technicians are properly licensed and insured. Licensed contractors have undergone training and met qualifications to provide HVAC services legally in your state. Insurance protects you in case of accidents, property damage, or injuries during service.

Pricing and Quotes – Get written quotes from at least 3 companies before choosing one. Make sure you’re comparing apples to apples between quotes. Ask about call-out fees, hourly rates, and any other charges. Avoid companies that charge much lower or higher than competitors.

Professionalism – The company should be professional in all interactions. This includes being on-time for appointments, answering questions thoroughly, providing detailed invoices, and respecting your home. Good communication is key.

Knowledge – Technicians should have expertise in all AC system types and brands. Ensure they can diagnose issues accurately and explain the necessary repairs. Trustworthy companies will not sell you unnecessary services.

Doing your due diligence when selecting an AC company will give you confidence they will provide quality, reliable service and repairs for the best value.

Signs Your AC Unit Needs Servicing

Your air conditioner works hard during the hottest days of summer. Over time, the different components can wear out or become damaged. Knowing the common signs of air conditioning problems can help you identify issues early and avoid costly repairs down the road.

The most obvious sign your AC needs servicing is no cold air coming from the vents. If your system is running but failing to produce cooler air, there is likely an issue with the refrigerant level or compressor. Refrigerant leaks are one of the most common AC problems.

Excessively long run times are another red flag. If your AC unit runs constantly but struggles to cool your home, the system may be low on refrigerant or the coils could be dirty. A clogged air filter can also restrict airflow and force your AC to work harder than necessary.

Strange smells or noises indicate potential issues like an unbalanced motor or failing part. For example, a burning plastic smell could mean the motor is overheating. Loud clanging suggests the compressor is failing. Any new sounds or odors warrant having an AC technician inspect the unit.

Visible water leaks around the indoor unit point to a refrigerant leak or drain line clog. Allowing water to drip near electrical connections poses a major safety hazard. Have any leaks or moisture issues addressed immediately.

Finally, rapidly increasing energy bills even when you haven’t changed usage habits could mean the AC system isn’t operating efficiently. Getting a tune-up and cleaning can help optimize performance and lower costs.

Don’t ignore these warning signs that your air conditioner needs servicing. Schedule an inspection by qualified HVAC technicians to identify any underlying issues. It’s much easier to fix small problems before they escalate into complete system failures.

Benefits of Regular AC Maintenance

Regular maintenance by a professional air conditioning service company provides several important benefits for your cooling system. Routine maintenance helps improve efficiency, extend the lifespan, and prevent breakdowns of your AC unit.

Improved Efficiency

Over time, dirt, dust, and debris can build up in the condenser coils, filters, and other components. This reduces airflow and the efficiency of your AC system. Professional cleaning and maintenance removes built-up contaminants so your unit can run cooler with less energy usage. Proper refrigerant levels and airflow means your AC won’t have to work as hard to provide cooling.

Extended Lifespan

Regular maintenance identifies minor issues before they become major repairs. Replacing filters, cleaning coils, checking refrigerant levels, and inspecting components helps prevent wear and tear. Performing routine maintenance allows you to maximize the lifespan of your AC system and avoid costly premature repairs or replacement.

Prevent Breakdowns

One of the biggest benefits of professional AC maintenance is avoiding system failures and breakdowns during hot summer months. Technicians can spot potential problems and make repairs to prevent your system from failing on the hottest day of the year. This prevents costly emergency repairs and keeps your home or office comfortable all summer long.

Choosing an Air Conditioning Service Company

When your air conditioning system needs repair or maintenance, it’s important to choose the right service company. Here are key factors to consider when hiring an AC service provider:

Reputation and Experience – Look for established companies that have been servicing AC units for many years. Check online reviews and testimonials to ensure they have a solid reputation for quality work and customer service. Experienced companies will be familiar working with all AC system types and brands.

Licensing and Insurance – Make sure the company and technicians are properly licensed and insured. Licensed contractors have undergone training and met qualifications to provide HVAC services legally in your state. Insurance protects you in case of accidents, property damage, or injuries during service.

Pricing and Quotes – Get written quotes from at least 3 companies before choosing one. Make sure you’re comparing apples to apples between quotes. Ask about call-out fees, hourly rates, and any other charges. Avoid companies that charge much lower or higher than competitors.

Professionalism – The company should be professional in all interactions. This includes being on-time for appointments, answering questions thoroughly, providing detailed invoices, and respecting your home. Good communication is key.

Knowledge – Technicians should have expertise in all AC system types and brands. Ensure they can diagnose issues accurately and explain the necessary repairs. Trustworthy companies will not sell you unnecessary services.

Doing your due diligence when selecting an AC company will give you confidence they will provide quality, reliable service and repairs for the best value.

Signs Your AC Unit Needs Servicing

Your air conditioner works hard during the hottest days of summer. Over time, the different components can wear out or become damaged. Knowing the common signs of air conditioning problems can help you identify issues early and avoid costly repairs down the road.

The most obvious sign your AC needs servicing is no cold air coming from the vents. If your system is running but failing to produce cooler air, there is likely an issue with the refrigerant level or compressor. Refrigerant leaks are one of the most common AC problems.

Excessively long run times are another red flag. If your AC unit runs constantly but struggles to cool your home, the system may be low on refrigerant or the coils could be dirty. A clogged air filter can also restrict airflow and force your AC to work harder than necessary.

Strange smells or noises indicate potential issues like an unbalanced motor or failing part. For example, a burning plastic smell could mean the motor is overheating. Loud clanging suggests the compressor is failing. Any new sounds or odors warrant having an AC technician inspect the unit.

Visible water leaks around the indoor unit point to a refrigerant leak or drain line clog. Allowing water to drip near electrical connections poses a major safety hazard. Have any leaks or moisture issues addressed immediately.

Finally, rapidly increasing energy bills even when you haven’t changed usage habits could mean the AC system isn’t operating efficiently. Getting a tune-up and cleaning can help optimize performance and lower costs.

Don’t ignore these warning signs that your air conditioner needs servicing. Schedule an inspection by qualified HVAC technicians to identify any underlying issues. It’s much easier to fix small problems before they escalate into complete system failures.

Benefits of Regular AC Maintenance

Regular maintenance by a professional air conditioning service company provides several important benefits for your cooling system. Routine maintenance helps improve efficiency, extend the lifespan, and prevent breakdowns of your AC unit.

Improved Efficiency

Over time, dirt, dust, and debris can build up in the condenser coils, filters, and other components. This reduces airflow and the efficiency of your AC system. Professional cleaning and maintenance removes built-up contaminants so your unit can run cooler with less energy usage. Proper refrigerant levels and airflow means your AC won’t have to work as hard to provide cooling.

Extended Lifespan

Regular maintenance identifies minor issues before they become major repairs. Replacing filters, cleaning coils, checking refrigerant levels, and inspecting components helps prevent wear and tear. Performing routine maintenance allows you to maximize the lifespan of your AC system and avoid costly premature repairs or replacement.

Prevent Breakdowns

One of the biggest benefits of professional AC maintenance is avoiding system failures and breakdowns during hot summer months. Technicians can spot potential problems and make repairs to prevent your system from failing on the hottest day of the year. This prevents costly emergency repairs and keeps your home or office comfortable all summer long.

Proudly Serving the Following Areas

Southern Virginia Beach

Southern Chesapeake

The Redmill Area

Sandbridge

Pungo Area

And Surrounding Areas

Throughly checked the system and cleaned it. Peace of mind knowing the system will work during the hot summer months.
Taylor came out and fixed a system that had been damaged by prior company. He took the puzzle and put it back together. Because I had wires disconnected from everything. 🫣🤦🏽‍♀️ The company was truly God sent.
Response from the owner:Dana, thank you for the positive 5 star review! We are happy to have helped you out!
Taylor & Chris let us know their ETA & were prompt, professional & courteous. Upon completion of their work (2day job👍🏾) they cleaned up after themselves, very much appreciated☺️ Upon completion, instructed & reviewed how to operate & if we had ANY concerns/questions to not hesitate contacting them.
Definitely will be using them again for any HVAC issues/maintenance/replacement/repairs.
Response from the owner:Thank you for the positive review! We are glad Neptune could assist you and we look forward to helping you with all your HVAC needs in the future!
Prompt response, very professional.
Will be returning to complete after obtaining parts, but for now we have HEAT AGAIN!! 😊Thank you Taylor👍🏾
Response from the owner:Thank you Caroline for the kind words! I am glad Neptune could assist you with your furnace problems!
Professional and thorough service that you can trust!
Response from the owner:Thank you for the 5 star review!
I appreciated the ease of scheduling, text reminders and even the request to arrive early. Very professional and I’m very happy with the service
Response from the owner:Thank you for the 5 star review Sherry!
Taylor and Chris did a great job with our annual service call. Taylor is very professional and courteous. They arrived on time and even texted when in route.
Response from the owner:We greatly appreciate your positive feedback on Taylor and Chris' service. Thank you for choosing Neptune Mechanical!
Taylor and Chris did a great job. Taylor is extremely professional and helped me understand my options. Much appreciated!
Response from the owner:Thank you for taking the time to leave a 5-star review. I am glad Neptune could assist you with your HVAC needs!
Get customer service! Would use again… thanks!
Response from the owner:Thank you for the 5 star review!
The work was performed quickly and professionally. Very satisfied.
Response from the owner:Thank you for the great review! We appreciate your support and look forward to helping you again in the future.

Southern Virginia Beach

Pungo Area

Sandbridge

The Redmill Area

Southern Chesapeake

And Surrounding Areas

Throughly checked the system and cleaned it. Peace of mind knowing the system will work during the hot summer months.
Taylor came out and fixed a system that had been damaged by prior company. He took the puzzle and put it back together. Because I had wires disconnected from everything. 🫣🤦🏽‍♀️ The company was truly God sent.
Response from the owner:Dana, thank you for the positive 5 star review! We are happy to have helped you out!
Taylor & Chris let us know their ETA & were prompt, professional & courteous. Upon completion of their work (2day job👍🏾) they cleaned up after themselves, very much appreciated☺️ Upon completion, instructed & reviewed how to operate & if we had ANY concerns/questions to not hesitate contacting them.
Definitely will be using them again for any HVAC issues/maintenance/replacement/repairs.
Response from the owner:Thank you for the positive review! We are glad Neptune could assist you and we look forward to helping you with all your HVAC needs in the future!
Prompt response, very professional.
Will be returning to complete after obtaining parts, but for now we have HEAT AGAIN!! 😊Thank you Taylor👍🏾
Response from the owner:Thank you Caroline for the kind words! I am glad Neptune could assist you with your furnace problems!
Professional and thorough service that you can trust!
Response from the owner:Thank you for the 5 star review!
I appreciated the ease of scheduling, text reminders and even the request to arrive early. Very professional and I’m very happy with the service
Response from the owner:Thank you for the 5 star review Sherry!
Taylor and Chris did a great job with our annual service call. Taylor is very professional and courteous. They arrived on time and even texted when in route.
Response from the owner:We greatly appreciate your positive feedback on Taylor and Chris' service. Thank you for choosing Neptune Mechanical!
Taylor and Chris did a great job. Taylor is extremely professional and helped me understand my options. Much appreciated!
Response from the owner:Thank you for taking the time to leave a 5-star review. I am glad Neptune could assist you with your HVAC needs!
Get customer service! Would use again… thanks!
Response from the owner:Thank you for the 5 star review!
The work was performed quickly and professionally. Very satisfied.
Response from the owner:Thank you for the great review! We appreciate your support and look forward to helping you again in the future.

Contact Neptune Today

Neptune Mechanical services all of Virginia Beach. In some cases we may service Norfolk and Chesapeake. However, we typically service Sandbridge, Pungo, FoxFire, Dam Neck, Creeds, Bells Island, Princess Anne Road, West Neck, VB Courthouse Area, and Strawbridge.

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