Ductwork

Pipes burst in my house's foundation. Called Jacob and he talked me through what to do immediately for damage control. He then came out and determined we had Quest / PB piping and recommended a full re-pipe. Neighbors confirmed their homes also had Quest pipe and had similar issues over the years.

Fortunately, we had copper in the walls, so Jacob was able to get creative and find a way to reroute the plumbing through the attic with new Pex and tie it into the existing copper, while minimizing damage to drywall, thus avoiding expensive and messy excavation of the foundation.

Overall, I am happy with the result - no more leaking, our water heater plumbing is now up to code, pipes are insulated where needed, hose bib & washer box updated.

Just a little constructive feedback - I understand Taylor had other emergency jobs that he had to tackle, but the work did take longer than expected - Jacob could've used some extra help at times. My roommate and I had to assist. We didn't mind helping out with a few simple tasks (helped Jacob fish a couple pipes from garage through side attic + main attic which would've been nearly impossible to do solo) because obviously we had a vested interest in getting water back on in my home. The labor cost & number of hours also came in a bit higher than expected, but another company initially quoted even higher, so I can't be too upset -- Plumbers have no shortage of work! Tip to other customers - make sure you track the hours worked and get estimated work itemized ahead of time where possible.

But, again, overall - quality work. Thank you.

Shelbie and Taylor are quick and responsive, glad to have them in my corner.
Bart Hope
Exit Realty Professionals
Sales & Property Management

Taylor did a great job with our annual service call. Taylor is very professional and courteous. They arrived on time and even texted when in route.

Excellent service

Taylor came out and fixed a system that had been damaged by prior company. He took the puzzle and put it back together. Because I had wires disconnected from everything. 🫣🤦🏽‍♀️ The company was truly God sent.

Neptune was awesome! Taylor was so great and explained everything to me with my repair. Pricing was extremely reasonable. So glad I found Neptune and will definitely use them again

Absolutely the best HVAC service I’ve ever had.
Very prompt arriving exactly as scheduled. Kept me informed throughout the repair. Appointment for annual service was outstanding. I have never had such a thorough cleaning. They serviced the ENTIRE Unit inside & outside. Again keeping me informed throughout the service. You cannot go wrong with Neptune Mechanical!!